Returns & Refund Policy
If the goods are not shipped, a full refund can be made. Refunds are not supported after the goods are sent. The website will process the order within 48 hours after the customer requests to cancel the order. After agreeing to cancel the order, the customer will receive a refund within one day.
Return & Exchange:
1. Conditions of return:
① Return period: All returns/exchanges must be returned within 30 days from the day you have received your order.
② Applicable circumstances for return and exchange:
Merchandise eligible for return or exchange must be:
– New, unused, and in original condition;
– Inclusive of all original hangtags, packaging, and components at the time of return or exchange.
– Accompanied by proof of purchase (order confirmation email or number).
2. Refund process:
Step ①: You must first contact us providing us with the order number and reason for the return/exchange with our contact form. we will process the return application within 48 hours and reply to the processing result
Step ②: After the customer receives the response of the processing result, send it back and tell us the tracking number
Step ③ (if exchange): After receiving return goods, we will re-ship and update the tracking number
3. Return address: 715Shi, KuajingDianshangChanyeyuan2Qi, 29Hao Changhonglu, Xiamen, China
4. Shipping fee for return:
Customers are responsible for returning the item(s) at their own expense. (No problem with product quality). If the return or exchange is caused by product quality problems, we will bear the full freight. We do not provide a pre-paid return label to return your package. Please make sure to ship your package with a tracking number, signed delivery, and/or insurance, as Whitehills are not held responsible for any lost returns.
1. Applicable circumstances for a full refund:
① New, unused, and in original condition
② Inclusive of all original hangtags, packaging, and components
2. Refund process
① After the website receives the returned product, it will take 3 days to process it. If there is no problem with the returned product, the refund will be received within 3 days.
② What to do if the refund is not received:
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us here
After-sales contact information
Note: To explain any return application, please contact the official email attached first. Any return or exchange without prior application will not be accepted.
Duty time is 9 a.m.-6 p.m. (GMT+8) from Monday to Friday (excluding holidays and weekends).