FAQs & Payment Method

HOW DO I PLACE MY ORDER?
Simply choose your style on the product page then click the “Add To Cart” button and follow the simple steps to complete your order.

We’ll prepare your order and let you know when it's on its way!

HOW LONG WILL IT TAKE TO SHIP MY ORDER?
Orders from our store typically ship after 3 to 5 business days and the total processing and delivery time would be 15-20 business days. For international orders, transit will take an additional 1 to 2 weeks.

MY TRACKING NUMBER ISN’T WORKING.
Tracking numbers can take 1-2 days to appear in the shipping carrier's system, which means you might not be able to get the tracking information in the first 24-48 hours. Occasionally, the shipping carrier can lose an order. If the tracking number is still not working within a few days, please contact our support team.

I NEED HELP WITH A LATE ORDER.
Orders from our store typically ship after 3 to 5 business days and the total processing and delivery time would be 15-20 business days. For international orders, transit will take an additional 1 to 2 weeks.

If your order has not arrived after 15 business days (domestic) and 25 business days (international), please contact us for timely support.

PAYMENT
What type of payments do you accept?

We accept Credit Card (Visa, MasterCard, Discover, and American Express), Debit Card,PAYPAL

When will my card be charged?

Just after your order has been successfully placed.

Please note that HTTP://WHITEHILLSGEAR.COM/ does not collect your credit/debit card number or personal information when you make payment. For questions regarding your transactions on our site, please consult your card-issuing bank for information.


CAN I CANCEL/ADJUST MY ORDER?
We normally send your order information to the manufacturer at the end of the purchasing day and we could not make any adjustment or cancellation if the order has already been dispatched. Depending on the order's status at that time, we will inform you whether or not you can cancel/adjust your order.

Please be informed that a management, processing, and transaction fee (10% of your total order value) will be applied for the cancellation.

HOW SECURE IS MY PERSONAL INFORMATION?
We strictly adhere to the highest industry standards to protect your personal information when you checkout and purchase from our store.

Your credit card information is encrypted during transmission using secure socket layer (SSL) technology, which is widely used on the Internet for processing payments. Your credit card information is only used to complete the requested transaction and is not subsequently stored.